Return Policy

Eligibility for Returns

Products can be returned within 7 days of delivery, provided they are unused, in original packaging, and accompanied by proof of purchase. Customized or special-order products are not eligible for return unless defective.

Non-Returnable Items

• Products damaged due to misuse, mishandling, or installation errors
• Items without original packaging or missing components
• Customized or made-to-order products
• Products purchased during clearance or final sale

Return Process

1. Contact our support team at support@maxled.com within 7 days of delivery.
2. Provide order details, product information, and reason for return.
3. Once approved, ship the product back to our facility in its original packaging.
4. After inspection, refund or replacement will be processed within 7–10 business days.

Refunds

Refunds are issued to the original payment method. Shipping fees, if any, are non-refundable. In case of defective or damaged products, full refunds including shipping charges will be provided.

Exchanges

We allow product exchanges for eligible items within 7 days of delivery. The replacement will be dispatched once the original product is received and inspected.

Contact Us

For any return or refund inquiries, please contact our customer care team at support@maxled.com or call us at +971-123-456-789.